Policies

Refund Policy

Weekend Workshops 

We apologise, but we cannot offer refunds on any of our weekend workshops or our 2hr Unwind with Watercolour Sessions. 

If you give more than 7 days notice, you can apply for a credit to another workshop if there is available space. Please understand that we are contracted to our venues and our artists and are unable to make changes within this time frame. 

To apply for a change to a workshop (outside of the 7 day period), you need to email us at [email protected] You must use your credit within the same financial year and we will only credit you once for your workshop.

We have chosen to put this system in place in lieu of a blanket 'No refunds or No Credits' policy that many other facilities use. We understand that there may be circumstances beyond your control and do our best to assist where possible if your request comes in outside of 7 days from the workshop.

Art Retreats

Each art retreat has cancellation dates and fees as outlined in each retreat. There is a standard $100 administration fee that applies to any retreat cancellation.

Privacy Policy

We are committed to the National Privacy Principles contained in the Privacy Act 1988 (Cth). The information we collect about you during this online booking process is collected for the purpose of:

  1. confirming your online booking;
  2. providing you with the services described;
  3. facilitating our internal business operations;
  4. providing you with information about the goods and services that we offer that may be of interest to you; and
  5. analysing the goods and services that we offer with a view to developing new and improved goods and services.

You may access the personal information we hold about you by contacting us through our website.

Delivery Policy

Classes and Workshops

When booking classes or workshops online, you’ll receive an email within 24 hours confirming the details of booking.